This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. Protecting your privacy is very important to us. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect personal data in the following ways:
1.1 Information You Provide Directly:
- Contact Information: When you place an order, subscribe to our newsletter, or contact us, we collect your name, email address, phone number, and shipping/billing address.
- Payment Information: When you make a purchase, we collect your payment details (e.g., credit card information, PayPal, etc.), which are processed through a secure third-party payment processor. We do not store your payment details on our servers.
- Commission Requests: If you commission custom artwork, we may also collect details about your specific requests to fulfill the order.
1.2 Automatically Collected Information:
- Cookies and Tracking Technologies: We use cookies to enhance your experience, track website performance, and manage your shopping cart. You can manage cookie preferences through your browser settings.
- Log Data: We collect log data such as your IP address, browser type, and time of access to help us analyze traffic and improve our website.
2. How We Use Your Information
We use your personal data for the following purposes:
- Order Fulfillment: To process and deliver your orders, manage shipping, and provide you with order updates.
- Customer Service: To respond to your inquiries, provide support, and resolve any issues related to your orders.
- Marketing and Communication: To send you updates about new artworks, promotions, and events, but only if you have opted in to receive such communications. You may opt-out at any time.
- Website Improvement: To analyze usage trends, monitor website performance, and improve the user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
3. Legal Basis for Processing Personal Data
We rely on the following legal grounds to collect and process your personal data:
- Performance of a Contract: We process your data to fulfill your orders or commissions.
- Consent: Where required, we obtain your consent (e.g., for marketing communications). You can withdraw your consent at any time.
- Legitimate Interests: We process data for the improvement of our services, website functionality, and customer support.
- Legal Obligations: We may process your data to comply with legal or regulatory requirements (e.g., tax records).
4. Data Sharing and Disclosure
We respect your privacy and will not sell, trade, or share your personal information with third parties, except in the following situations:
- Service Providers: We may share your information with third-party service providers (e.g., payment processors, shipping companies) to process transactions and deliver products. These providers only access the data necessary to perform their functions and are required to protect your data in accordance with the law.
- Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or other legal process, or to protect our rights or the rights of others.
- Business Transfers: In the event of a business restructuring, merger, or sale, your personal data may be transferred as part of the business assets.
5. Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including fulfilling our legal obligations (e.g., tax and accounting records). When no longer needed, your data will be securely deleted or anonymized.
6. Your Rights
As a resident of the European Union, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to correct any inaccuracies or incomplete data.
- Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, subject to legal obligations (e.g., for accounting or tax purposes).
- Right to Restrict Processing: You can request that we limit the processing of your data under certain circumstances.
- Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data for direct marketing or other legitimate interests.
- Right to Withdraw Consent: If you have provided consent for data processing, you can withdraw it at any time without affecting the lawfulness of the processing based on your consent before withdrawal.
To exercise any of these rights, please contact us via contact form. We will respond to your request within 30 days.
7. Data Security
We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. Our website uses SSL encryption to secure your data during transmission. However, please note that no method of data transmission or storage is 100% secure.
8. Cookies
Our website uses cookies to improve functionality and provide a better user experience. Cookies help us:
- Remember your shopping cart.
- Understand how visitors use our site (e.g., through analytics tools).
- Provide tailored content and promotions based on your preferences.
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your experience on our website.
9. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or other art-related services. We are not responsible for the privacy practices
